Find Answers to All Your Queries Here.
Customer If you're looking for Local Bakers
Got Questions? We’ve Got Answers!
There is no cost or charge to search our bakers, message our bakers or post an advert. It’s completely free!
If you have tried to post an advert and after multiple attempts this isn’t working, please contact us to let us know and we will investigate.
We are a start-up business and are in the early stages of raising awareness and onboarding as many bakers as we can. Unfortunately, it will take some time before we have bakers onboarded in every region. If there are no bakers available to respond to your advert, we can only apologies and hope that we will have bakers available in the future.
That’s great! If you’re chosen baker has a store, they may ask you to make a payment via their store product. If not, you will need to discuss with your Baker to make arrangements regarding how to transfer any funds/deposits.
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Yes, absolutely. You can delete your account through the My Profile section or Click Here to Delete Your Account.
Need Assistance? Look No Further!
We understand that questions can arise at any moment. Our dedicated FAQ section is designed to provide the support you need, whenever you need it.
Baker If you own a bakery or are a home based baker
There is currently no cost to set-up a profile or store, feel free to take advantage of the features and tools. We’re a start-up business and want to test the platform, gain feedback and provide bakers with the opportunity to explore the platform first. In the future we will release further details with regards to costs.
Watch our step-by-step guide here
If you are having difficulty setting up your profile/listing or think something might not be working then drop us a DM on our social media channels and we’ll provide you with the right support.
We’re new and very much open to feedback. If you have any recommendations or want to bring something to our attention, please reach out through our social media channels.
Watch our step-by-step guide here
If you are having difficulty setting up your store or think something might not be working then drop us a DM on our social media channels and we’ll provide you with the right support.
When a customer places an order, Stripe will process the payment and transfer funds directly to your connected Stripe account. Payouts are handled by Stripe and processing times may vary.
FindABake has no involvement with any payments.
As a vendor, you are responsible for issuing refunds. You can process refunds directly through your Stripe dashboard.
👉 Refund orders here: Stripe Refund Guide
Yes. Stripe charges standard payment processing fees.
Any processing fees incurred by FindABake, are passed on to store/vendor. As a result, you may be charged additional fees. FindABake does not take any commission from any store/vendor sale.
👉 Stripe pricing details: Stripe Fees
If a customer disputes a charge, Stripe will notify you via email. You will have a chance to respond with proof (e.g., order confirmation, delivery proof). If the dispute is resolved in your favor, you will keep the funds. If not, Stripe may issue a chargeback.
👉 More on disputes: Stripe Dispute Guide
Yes. If an order has not been fulfilled, you can cancel and refund it via your Stripe dashboard.
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